Scott Hardy

Hi, I'm Scott Hardy, an entrepreneur, father and husband.

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Scott Hardy is an internet entrepreneur experienced with building successful and profitable businesses from the idea stage to millions of dollars in annual revenue, profitably. Sales executive adept at building strong relationships with clients, employees and peers while creating structure and standardizing best practices within departments. Scott Hardy is very energetic and passionate about helping the business grow while facilitating a focus on 100% client, website visitor and team member satisfaction. Scott has more than 25 years of experience managing teams of Sales, Technical, Data, Information Technology and Sales Support professionals at the executive/C level in explosive, high growth and highly technical start-up environments. Experience dealing with sensitive customers and situations at the C level. Lawyers? Attorneys? Entrepreneurs? Scott has relationships with everyone from paupers to billionaires. Scott went from making $15 an hour at the airport, to the top 1% in the world, so he knows struggle and jubilation, and the pathways to success.

President at TopClassActions.com / Top Class Actions LLC

March 2008 - Present

Scott started Top Class Actions in 2008 with the goal of connecting consumers to the 95% of consumer class action lawsuit settlements which go unclaimed every year. Scott has grown Top Class Actions from an idea to a profitable business which connects more than 1,500,000 people each month to lawsuits, settlements and lawyers and has experienced explosive growth every year since its inception. This growth continued in 2021, with 20%+ growth in web traffic, revenue and team members, while maintaining 20%+ EBITA profit margins. Scott made Top Class Actions cash flow positive in year one.

Account Director II at Level 3 Communications

April 2011 - February 2012

Generated new logo sales for the company within the Content sales organization, specializing in CDN, Colocation, DIA/HSIP, VPN, Wave and Transit sales. Exceeded sales quota within the first three months of employment. Closed three new logos within the first three months of employment. Built lasting, truster advisor, relationships at the C-Level with Fortune 1000 companies.

Strategic Account Manager at Limelight Networks

May 2008 - April 2011

Scott is privileged to work with some of Limelight Network's largest customers in a customer facing sales role. Scott manages the accounts of Limelight's largest customers including top media and enterprise Content Delivery Network (CDN) clients. This entails working directly with the client to ensure their satisfaction with Limelight's product suite of CDN offerings. Scott's experience at Limelight Networks has helped build up his assigned accounts revenue base by more than 100%. This is largely driven by Scott's ability to increase his clients confidence in Limelight Network's products by providing superior sales support which allows clients to confidently move more traffic and products onto Limelight Network's proprietary fiber optic global network (one of the largest private networks in the world.) Certain Fortune 500 clients have increased their business by more than 300% after Scott took over the accounts.

Client Manager at eTelecare Global Solutions

August 2007 - May 2008

Scott directly managed the relationship between the client (AT&T Wireless) and eTelecare Global Solutions (EGS) domestic and off shore call center operations. This involved managing the customer expectations and contractual obligations of a 1,400 headcount program while keeping costs within the prescribed budgetary margins and creating new revenue opportunities for EGS.

Sr. Manager at Sprint Nextel

April 2003 - April 2007

Scott directly managed the Technical, Data and Business Care groups for Sprint Nextel's wireless legacy Nextel Partners markets providing strategic direction for the entire business unit. This included 100 associates, supervisors and Project Managers. oSenior Manager with support/call center experience managing and building sites from the ground up in a fast paced, explosive growth environment oAccomplished leader adept at building lasting relationships with clients and peers oManaged Support Center performance for all Technical and Business Support programs guaranteeing all Key Performance Indicators exceeded or achieved. oDirected SMS and Two Way Messaging marketing campaigns oImplemented Sales Incentives and promotions impacting 1600 Care associates in two support centers increasing Data Sales by 25% company wide. oIncreased Federally Funded USAC eRate revenue from $2.7 million in 2005 to $8 million in 2006 o

IT/Operations Manager at America Online

1995 - 2002

Scott started out as a Technical Support Specialist and worked his way up to Team Supervisor, eventually joining the IT team and taking over Server, Network, Telecom, and Desktop Support Operations as Manager. The Operations department supported more than 1100 employees in three separate Tucson facilities. Management duties included providing strategic direction for the IT team, budgeting, motivating for success, hiring, firing and interacting with local senior management to guarantee satisfied customers. Major Contributions: oRamp up and build out of three new 55,000 square feet facilities. Coordinated installs of telecom and data networks, furniture, servers, and telecom equipment with local/national vendors and units within AOL. oResponse time for requests reduced by 40% oStreamlined local trouble ticket reporting process o98% of internal customers surveyed very satisfied o96% of requests resolved within 2 days

Family, Mentoring, Helping, Creating, Selling, Socializing, Scuba Diving, Traveling and Quality Time with my Family.